Shipping policy
By placing an order for AIRPADS products, you agree to the terms outlined in this policy.
AIRPADS is operated by:
Paragon Commerce Ltd
Company Number: 17023537
Registered Office:
Flat 4, 2b Westcotes Drive
Leicester, United Kingdom
1. Order Processing
Orders are processed within 1–3 business days after purchase.
During periods of high demand, processing times may be extended slightly.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing tracking information.
Orders cannot be modified once they enter the fulfilment process.
2. Shipping
Shipping Locations
AIRPADS products are shipped from fulfilment centres located in:
• United Kingdom
• North America
• East Asia
Orders are dispatched from the warehouse best positioned to fulfil the order based on stock availability and delivery efficiency.
Shipping Carriers
We work with established carriers including:
• Royal Mail
• UPS
• FedEx
• USPS
• Regional logistics partners
The carrier responsible for your delivery will be shown in your shipping confirmation email.
Shipping Fees
Shipping options and associated fees are displayed during checkout.
All customers must review and accept shipping costs before completing their purchase.
Customs and Import Duties
Where applicable, orders are shipped on a Delivered Duty Paid (DDP) basis.
This means taxes and import duties are generally included at checkout.
AIRPADS is not responsible for customs clearance delays, which are outside of our control.
3. Delivery Time Estimates
Delivery estimates begin after dispatch, not from the time of purchase.
United States
Standard Shipping: 8–15 days
Expedited Shipping: 6–10 days
Rest of World
Standard Shipping: 8–15 days
Expedited Shipping: 6–12 days
These timeframes are estimates only and may vary depending on:
• courier workload
• customs processing
• local delivery conditions
AIRPADS is not responsible for courier delays once a parcel has been handed to the shipping carrier.
4. Order Tracking
Once your order ships, a tracking number will be emailed to you.
Tracking updates may take up to 48 hours to appear in the courier’s system.
Customers are responsible for monitoring tracking updates and ensuring delivery can be received.
5. Order Cancellation Policy
Orders may be cancelled only before they have been shipped.
Once an order has been processed or shipped, cancellation requests will be subject to a 30% restocking and fulfilment fee.
This fee covers:
• warehouse processing
• packing and handling
• payment processing fees
• fulfilment preparation
Shipping costs are non-refundable.
6. Returns & Refunds
Due to the personal hygiene nature of AIRPADS nose filters, the following rules apply.
Opened Products
Products that have been opened, used, or had their hygiene seal broken cannot be returned or refunded.
This policy exists to protect the safety and hygiene of all customers.
Hygiene Exemption
Under applicable consumer protection regulations, personal hygiene products are exempt from return rights once opened.
AIRPADS nose filters fall into this category.
Eligible Returns
In rare cases where a return is approved, items must:
• be unused
• remain sealed in original packaging
• be returned in resellable condition
Returns requested without approval will not be accepted.
7. Lost or Damaged Packages
If your package arrives damaged or appears lost, please contact our support team.
We will investigate the issue with the courier and provide a resolution where appropriate.
Claims for missing or damaged parcels must be reported within 7 days of delivery confirmation.
8. Fraud Prevention
AIRPADS reserves the right to refuse refunds or returns in cases involving:
• suspected fraud
• repeated refund abuse
• delivery confirmation disputes
All orders are screened through fraud detection systems to protect both the customer and the business.
9. Policy Acceptance
By completing a purchase on the AIRPADS website, customers confirm that they have read, understood and agreed to this Shipping, Returns and Cancellation Policy.
10. Contact
For questions regarding this policy or your order, please contact: