Refund policy
Return & Refund Policy
Last Updated: March 2026
This Return & Refund Policy applies to purchases made through the AIRPADS website operated by:
Paragon Commerce Ltd
Company Number: 17023537
Registered Office:
Flat 4, 2b Westcotes Drive
Leicester, United Kingdom
By purchasing AIRPADS products, you agree to the terms outlined in this policy.
1. Overview
AIRPADS nose filters are personal hygiene products. Because of this, certain restrictions apply to returns and refunds.
Our goal is to ensure customer safety and product integrity while providing fair solutions where appropriate.
2. Returns Eligibility
Items may only be eligible for return if they meet all of the following conditions:
• The product remains unopened
• The original hygiene seal is intact
• The product is unused and in resellable condition
• The return request is approved by our support team
Returns that do not meet these conditions will not be accepted.
3. Opened Products
Due to hygiene and safety regulations, AIRPADS products cannot be returned or refunded once opened.
This includes any product where:
• the packaging seal has been broken
• the product has been used or inserted
• the product is no longer in its original condition
This policy protects all customers by ensuring products remain sanitary.
4. Order Cancellation
Customers may request to cancel an order before it has been shipped.
Once an order has been processed or shipped, cancellation requests will be subject to a 30% restocking and processing fee.
This fee covers costs including:
• warehouse fulfilment
• payment processing fees
• packaging and handling
Shipping fees are non-refundable.
5. Non-Returnable Items
The following items are not eligible for return:
• opened AIRPADS products
• used items
• products with broken hygiene seals
• items returned without prior approval
6. Damaged or Incorrect Orders
If you receive an item that is:
• damaged during shipping
• defective
• incorrect
Please contact our support team within 7 days of delivery.
We may request:
• photos of the item
• photos of the packaging
• your order number
Once verified, we will provide a suitable resolution which may include a replacement or refund.
7. Lost Shipments
If your parcel appears lost, please contact us.
We will investigate the issue with the shipping carrier and determine the appropriate next steps.
Lost shipment claims must be submitted within 7 days of the expected delivery date.
8. Refund Processing
If a refund is approved, it will be issued to the original payment method used during checkout.
Please allow 5–10 business days for the refund to appear depending on your payment provider.
9. Fraud Prevention
To protect customers and our business, AIRPADS reserves the right to deny refund requests in cases involving:
• suspected fraud
• repeated refund abuse
• delivery confirmation disputes
10. Policy Acceptance
By placing an order on the AIRPADS website, you acknowledge that you have read, understood and agreed to this Return & Refund Policy.
11. Contact
If you have questions about returns or refunds, please contact:
Paragon Commerce Ltd
Flat 4, 2b Westcotes Drive
Leicester
United Kingdom